helpdesk
Our hosted Helpdesk application allows you to do what you want to do, which is focus on your Customers. It allows you to focus on your business instead of your support software, by taking the support systems daily housekeeping tasks away from you. It also allows you to keep a record of communications with your Customers by saving your communications with them and providing a link to them when you need them. Entirely hosted by us, you won't need any hardware, there's no time consuming software installations and new features are free and automatic. Find out what's new with the Helpdesk...
- Increased Customer satisfaction
- Increased staff efficiency
- Reduced phone queries
- Up and cross sell to Customers
- Historical records
- Increased staff efficiency
- Internal communications
- Handle multiple email adresses easily
- Concentrate on your business, not your support software
- Do we use it ourselves?
Increased Customer Satisfaction
By providing the features you require the Helpdesk helps you keep your Customers happy. The Helpdesk provides a history of your Customers emails so you'll be able to see past communciations and recognise trends easier. Using this data makes it possible to be much more personal with your Customers and recognise their needs.
Increased staff efficiency
It's proven that Customer Services staff can resolve more queries via email than any other type of communications medium. Using the Helpdesk you can take advantage of this to your benefit and allow your staff to resolve more questions from your Customers. Quicker answers to their questions makes for happier Customers.
Reduced phone queries
By answering more questions by email quicker, you can reduce the amount of incoming telephone calls to Customer Services. A feature that makes this obvious, is templated responses. Using this you can drastically cut the time spent on replies to emails, but still retain that personal feel.
Up and cross sell to Customers
By up and cross selling your other products in your reponses you can inrease your revenue and make the Helpdesk pay for itself. With response templates this is even easier to do and you can provide consistent offers to your Customers.
Historical records
The Helpdesk provides a historical record of all your email communications with your Customers which you can easily access since tickets from the same email address are provided as links on the "ticket view" page. This history is essential for establishing a good relationship with your Customers or simply viewing past requests.
Increased staff efficiency
By keeping all of your communications with your Customers together in one place, your support staff always know where to go when looking for a particular message. This in turn increases your staffs efficiency levels and reduces the amount of time lost to needless searching for information.
Internal communications
As well as your Customers, the Helpdesk is well suited to internal messaging and communications. This keeps your internal communications high within your business, which in turn has a positive impact on your communications and relations with your Customers.
Manage multiple Email addresses
By assigning different email addresses to individual queues you can use the Helpdesk for all communications with your Customers. For example Sales, Customer Services and Technical Support. All of these can have one or more queues with which they can handle all communications with your Customers.
Concentrate on your business, not your support software
By leaving the handling of the support software to us, you can concentrate on your Customers needs and requirements. Not only that but you also get some excellent support software with which you can manage your Customers needs better.
Do we use it ourselves?
Of course! Every time you send an email to support@websupportsolutions.co.uk it gets sent to our own Helpdesk where we can track it and respond quickly. By using it ourselves we can best determine what features are needed and what, if anything, is superfluous.
