Home > Services > Knowledge Base > What's new?
knowledge base
The Knowledge Base system provides a way to enable your Customers to help themselves from your website, reducing Customer Support calls, giving significant ROI. By providing instant answers to your Customers, they leave your website happier, you improve your staff efficiency and reduce your operating costs. Find out what's new with the Knowledge Base...
-
Favourites list
Users now have the option of adding FAQs they want to return to to a "favourites" list to make this much easier.
-
More display options
If you wish, you can now turn the top 10 answers and the top rated answers off.
-
Knowledge Base favourites
Users can now add one or more questions to a "favourites" list, allowing them to quickly come back to a question if they want to.
-
Caching control
We've added a few options to the Knowledge Base to allow you to control the caching HTTP headers that it sends to users. You can now specify the length of time that the page is valid for and, if you wish, turn off caching completely.
