knowledge base

1. Instant answers for your Customers
2. Increased staff efficiency
3. Reduced costs through reduced Customer Support queries
4. Up and cross sell to Customers
5. Reduced call and email support queries
6. Increased Revenue
7. Track your Customers' common queries
8. Share and reuse information
9. Increase response consistency
10. Respond to seasonal changes quicker than ever

Instant answers for your Customers

The knowledge base gives your Customers instant access, via your website, to all the information you need to provide them with. Using the powerful search engine and the categorisation features, they will find it easy to get the information they're looking for.

Increased staff efficiency

Using the knowledge base, your Customer Support staff will be able to search for information, decreasing the time spent on calls. This applies most to new staff, who will straight away have access to a wealth of information, making them more productive, quicker.

Reduced costs through fewer Customer Support queries

The knowledge base will reduce your costs by cutting the amount of inbound calls and emails, as your Customers will get the answers they want from your website.

Up and cross sell to Customers

By placing images and sales content inside answers, you can use the knowledge base to provide targeted advertising to your Customers. This turns your knowledge base into a revenue stream, and also provides prompts for your support staff to make the same offers when answering telephone or email queries.

Reduced call and email support queries

The knowledge base can significantly reduce your call and email volume, by providing your Customers with the information they need directly from your website. Use the knowledge base and decrease support queries by as much as 50%, or more!

Increased Revenue

The knowledge base can turn Customers into repeat buyers, and potential buyers into Customers. The knowledge base not only provides information to existing Customers, but also acts as a powerful sales tool, making product and after sales information available before a Customer commits to buying.

Track your Customers' common queries

With in depth reporting and statistics, the knowledge base provides a valuable insight into the common queries that your Customers have.

Share and reuse information

The knowledge base allows you to share information across your company. This allows your employees to contribute their knowledge and make the knowledge base into an information repository.

Increase response consistency

By standardising on Customer Support responses, you will reduce callbacks and build tighter relationships with your Customers, improving your overall perceived image and increasing sales via Customer recommendations.

Respond to seasonal changes quicker than ever

By employing the knowledge base, you can make seasonal information, such as returns policies post-Christmas, available up-front, allowing your Customers to get information without even having to search.

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